Acceptance of the Terms
By accessing and using Velvet Bingo, you agree to be bound by these Terms & Conditions ("Terms"). If you do not accept these Terms, please leave this website immediately.
Eligibility Requirements
To use our services, you must be at least 18 years old (or the minimum age required in your jurisdiction) and have a valid email address. You must also provide accurate and complete information about yourself during account registration.
Minimum Age Requirements
We do not allow users under the age of 18 to create an account or participate in any gameplay on our website.
Geographic Restrictions
Access to our services may be restricted in certain jurisdictions due to local laws and regulations. We reserve the right to suspend or terminate your account if we determine that you are accessing our services from a prohibited location.
Account Registration Rules
When creating an account, you must provide accurate and complete information about yourself, including your name, email address, password, and date of birth. You must also agree to receive marketing communications from us.
One-Account-Per-User Policies
You are only allowed to create one account on our website. We reserve the right to suspend or terminate any additional accounts you may attempt to create without our permission.
Identity Verification and KYC
We may request identification documents from you in order to verify your identity and comply with anti-money laundering regulations.
Account Accuracy Obligations
You must ensure that all information provided during account registration is accurate and up-to-date. You are responsible for maintaining the confidentiality of your login credentials.
Account Security Responsibilities
You are solely responsible for ensuring the security of your account, including protecting your login credentials from unauthorized access.
Login Credentials and Password Protection
You must choose a strong password that meets our minimum requirements (at least 8 characters in length, containing at least one uppercase letter, one lowercase letter, one number, and one special character). You are responsible for maintaining the confidentiality of your login credentials.
Restricted Behaviour and Prohibited Activities
We prohibit users from engaging in any behaviour that may be considered abusive or malicious towards our staff, other players, or our platform. This includes harassment, spamming, phishing, and other forms of cyberbullying.
Multi-Accounting and Fraud Prevention
We reserve the right to suspend or terminate your account if we suspect you are using multiple accounts for fraudulent purposes, such as attempting to claim bonuses multiple times in a row.
Bonus and Promotion Rules
Our bonus offers are subject to change without notice. You must comply with all terms and conditions of any bonus offer you accept, including wagering requirements and withdrawal restrictions.
Wagering and Gameplay Conditions
You agree that your gameplay on our website is for entertainment purposes only. We do not provide refunds or compensation in the event that you lose money playing games on our platform.
Bonus Abuse Prevention
We reserve the right to void any bonus offer if we suspect abuse, including but not limited to:
Verification Before Withdrawals
Before making a withdrawal, you must provide us with identification documents and proof of address. We may request additional documentation in some cases.
Processing and Review Procedures
Withdrawal requests are typically processed within 24-48 hours after we receive all required documentation from you. Please note that this timeframe may be subject to change due to technical or other unforeseen circumstances.
Responsible Gambling Expectations
We encourage our players to gamble responsibly. If you feel that your gambling is becoming a problem, please contact one of the following organizations for support:
Self-Exclusion and Account Restrictions
You may request self-exclusion from playing on our website at any time. During this period, we will suspend or terminate your account to prevent you from accessing it.
Game Fairness and RNG Systems
Our games are audited regularly by third-party testing agencies such as eCOGRA. We use certified Random Number Generators (RNGs) to ensure the fairness of all gameplay on our website.
Technical Interruptions or Voided Gameplay
We reserve the right to suspend or terminate your account in the event that there is a technical issue affecting gameplay, including but not limited to server crashes and power outages.
Suspension or Closure of Accounts
We may suspend or close your account at any time without prior notice if we suspect abuse, fraud, or non-compliance with these Terms.
Intellectual Property and Platform Ownership
All content on our website is owned by Velvet Bingo. You agree not to reproduce, distribute, modify, create derivative works from, display publicly, perform publicly, or otherwise exploit the intellectual property rights of our platform without our prior written consent.
Limitation of Liability
We do not provide any guarantees regarding your experience on our website. We disclaim all liability for losses resulting from technical issues, server crashes, or other unforeseen circumstances.
Modification of Terms
These Terms may be modified at any time by us without prior notice to you. Please review these terms regularly as they are subject to change.
Contact or Support Guidance
For any questions or concerns about our platform or services, please contact our customer support team via email.
By continuing to use this website and accept the Terms outlined above.
