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Cookies Policy

What are Cookies?

Cookies are small text files stored on your device (computer, phone or tablet) when you visit a website. They help websites remember things about you, like what's already in your basket or which pages you've visited before.

Why do we use Cookies?

We use cookies to enhance and tailor the experience of using our site. We need them for several reasons:

  • To keep track of items as they are placed into baskets
  • To enable us to remember you (and your preferences) when you return
  • To improve website performance, such as by reducing how many times we fetch new data
  • To enhance security features on the site

Types of Cookies

There are several types of cookies used on our site:

Essential Cookies

These are vital for our site to function properly. They help us remember things like your basket and login details.

  • Session ID: A unique, short-lived cookie that identifies you as a visitor
  • Authentication Token: Helps verify your identity when logging in

We don't need consent from users before setting essential cookies.

Session Cookies

These are temporary cookies that stay active until the end of your browsing session. They help us remember things like items in your basket and any pages you've visited.

  • Basket contents
  • Recently viewed pages

Persistent Cookies

Unlike session cookies, these remain on your device after closing your browser or switching to another site. We use them for various reasons:

  • Language preferences (e.g., English)
  • Currency settings
  • Last login date/time

Analytics and Performance Cookies

We also set cookies from third-party analytics tools like Google Analytics.

  • Tracking page views, session duration etc.
  • Analyze user behavior on the site to improve performance and content

Our partners may have their own privacy policies for handling this information. 

Preference Settings and Language

We offer settings that let you customize some features of your experience:

  • Choose your preferred language
  • Pick a currency (if available)

Login/Session Continuity

If you're logged in to our site, cookies help keep you "logged on" so you can navigate easily.

  • Remembering you as an authenticated user

We don't need consent from users for this type of cookie.

Device Recognition and Security-Related Cookies

For some features (like recognizing a device's security fingerprint), we set additional cookies:

  • Device identification
  • Tracking suspicious activity

These are set without asking your permission, but they do help us keep our site safe!

Browser Storage Technologies

Modern browsers support storing small data packets called IndexedDB and WebStorage. We use them for remembering certain information that can be complex to handle with traditional cookies.

For example:

  • Saving login credentials
  • Preserving user preferences across sessions

These are used along with other methods, like cookie-based persistence.

Third-Party Integrations

We work with various third-party services (like payment processors) which use cookies or local storage. Please review their policies for more details on what they do with your information.

Marketing/Communication Preferences

You can opt out from receiving marketing emails, messages, etc., by adjusting our cookie settings below.

Cookie Consent Management

At the beginning of every visit or when changing certain settings (like language), you'll be given an opportunity to manage cookies via a pop-up notification. We also have controls throughout the site allowing changes on a case-by-case basis:

  • Managing preferences: Accept, Reject or Set specific types
  • Language & Currency settings

Browser Cookie Controls

You can always modify your browser's cookie settings manually if needed.

Disabling Cookies and Impact

While this may limit the performance of our site (e.g., you might need to log in more frequently), disabling them will still allow basic access.

Technical Diagnostics & Performance Optimisation

For better user experience, we collect technical data using:

  • WebVital metrics for optimizing performance
  • Navigation timing to diagnose slow navigation
  • Error logging and reporting

User Experience Improvements

To enhance usability across different browsers/devices/platforms, we employ analytics tools like Google Analytics. These help us understand what features are most engaging and which need improvement.

Aggregated Analytics Information

We share some of this data with trusted partners to help improve our site for everyone:

  • Number of users engaged in certain activities
  • Popular content and functionality

This will never identify individual visitors or breach their confidentiality.