Privacy Policy

1. Introduction

At Velvet Bingo, we take your online security and confidentiality very seriously. We want to be transparent about how we collect, use, and protect your personal data when you interact with our platform.

2. What Personal Information May Be Collected

When creating an account or using our services, you may provide us with the following information:

• Account registration details: username, password (hashed), email address
• Device and browser information: type of device, operating system, screen resolution, browsing history
• Usage analytics and behavioural data: pages visited, interactions on-site, time spent on individual features

This data helps us to enhance your experience, improve our services, and protect against fraud.

3. Cookies and Tracking Technologies

We may use cookies or other tracking technologies to gather information about how you interact with our platform. This includes:

• Essential cookies: required for functionality and security
• Functional cookies: used for performance improvements, user preferences, and accessibility features
• Analytical cookies: track page views, clicks, and browsing patterns

Please note that these cookies are necessary or beneficial for your online experience.

4. Communication Preferences

We want to ensure you stay informed about important updates, promotions, or communications from us. However, we also respect your desire for minimal contact:

• If you prefer not to receive marketing emails or notifications, simply adjust your communication preferences in your account settings.
• You can always opt-out of marketing materials at any time.

5. Data Storage and Retention

We store personal data securely on our servers, using industry-standard encryption protocols (HTTPS). This ensures your information remains confidential:

• Account registration details: retained for as long as you remain an active user
• Device and browser information: deleted after 30 days or when no longer relevant

6. Security and Account Protection

To prevent unauthorized access to your account:

• We use robust login protection mechanisms, including two-factor authentication (2FA)
• Regular security audits and penetration testing ensure our platform's integrity
• In case of suspicious activity, we may block accounts temporarily for further investigation

7. User Rights Regarding Personal Data

You have the right to request access or correction of your personal data at any time:

• Log in to your account to view and edit profile information
• Contact us directly if you require assistance with updating or deleting data

8. Responsible Handling of User Information

We adhere strictly to applicable privacy regulations (GDPR, CCPA) and internal guidelines for responsible handling:

• We only collect and use personal data that is necessary for our services
• Data sharing occurs solely for legitimate reasons: security, performance improvements, or as required by law

9. Compliance with Applicable Privacy Regulations

We regularly review our policies to ensure compliance with evolving regulations:

• GDPR (EU)
• CCPA (CA)
• UKGC licence framework

Please note that we will update this policy periodically to reflect changes in data protection laws.

10. Platform Monitoring for Security and Fraud Prevention

To maintain a secure online environment, we use technical logs and operational diagnostics:

• Monitor platform activity for suspicious patterns
• Analyze usage analytics and behavioural data to prevent misuse

This helps protect you from malicious actors and potential risks associated with account abuse or unauthorized access.

By using our services, you acknowledge your understanding of these policies. If you have any questions or concerns regarding this privacy policy, please contact us directly.